Peter Cheales
Peter Cheales’ purpose is direct and targeted - to give you the key ingredients to make your company a world class service provider. South Africa's most popular speaker on service and management has a single objective: putting ideas into order and translating them into action. Whether you are looking for simple, inexpensive ideas, which you can use right away, or comprehensive long-range plans, you'll find them in Peter's presentation.
His presentation, “I WAS YOUR CUSTOMER” runs for 50 minutes and is invigorating, exciting and it makes good business sense. This presentation propels you and your staff from the present to a dynamic future. Packed with humour and practical advice for surviving and thriving in the new millennium. Delegates will be able to set performance standards, respond quickly to changes, think beyond product, focus on customer delight, act on customers' problems quickly and efficiently.
Peter discusses Brilliance, Passion, Magical Moments and the Leonardo de Vincis of the business world. In LIFE=CUSTOMER SERVICE, he looks at remarkable performers, students of life who never stop learning. Dedication isn't a buzzword “floating around looking for a place to land. It's drenched in sweat and hard graft. Everyday, I hear about business performance: numbers crunched; records achieved. I read about rewards for target achievement, but not for Service achievement. Yet it's the right people who make the numbers good. You, the go-getters who take pride in your performance”.
Peter talks about the people who care, the people who give a damn! People who are prepared to make mistakes, but who try and try again. They just keep bouncing back for more until the job is done right. This new 50 minute Action-packed presentation invites you to meet the challenge of change head on. He will detail specific challenges that you will encounter, and suggest ways of coping with and beating them. You will be encouraged to take responsibility for building your own career; building multi-skills rather than concentrate on specialised know-how.
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