Julia Ahlfeldt

Julia Ahlfeldt is a globally-certified customer experience (CX) strategist and one of South Africa’s most authoritative voices on customer-centric transformation. A captivating keynote speaker and strategic advisor, she has guided blue-chip clients like JP Morgan, Virgin, and American Express in leveraging global CX best practices and digital innovation. As host of the acclaimed podcast 'Decoding the Customer', Julia unpacks business trends that drive loyalty and growth. With a CCXP designation and an economics degree from Scripps College, her sought-after workshops and thought leadership empower organisations to align teams, harness AI, and elevate customer journeys for measurable business success.

‍