Femi Adebanji

Femi Adebanji is a sought-after international motivational and organisational excellence speaker (Leadership, Change, and Motivation). He has discernible passion for helping organisations transform their service excellence levels and he shows them how to build truly customer centric, high-performance brands of distinction.

With over 15 years of business leadership and customer strategy experience, he has consulted on numerous critical business performance improvement initiatives for companies in South Africa, Zanzibar, Namibia and internationally, and has been a panelist at the African Leadership Academy’s Enke Project. He has also advised on strategy issues for the likes of BHP Billiton, Rand Merchant Bank and Discovery.

On the speaking platform, his clients include Mercedes Benz, 3M, Hewlett Packard, International Centre for Parliamentary Studies, Vodacom, Office of the Presidency, Barclays Africa, Tiger Brands, Unilever, FNB, SARS, The University of Cape Town, Standard Bank, Old Mutual and Nedbank.

His TEDx talk is based on arguably his most-requested presentation, “Be Distinct or Be Extinct”*.

Femi previously served as the divisional head of investment strategy within the Momentum Group.

He holds a Master’s Degree in Financial Economics and a Post-Graduate degree in Economics.

In his dynamic interactive style, Femi will share with the audience practical and workable strategies to create and sustain a winning performance-driven business culture. He will share the keys that separate great businesses from the multitude and how they keep on being great despite massively disruptive change, decreasing business margins and tough competition. The number one factor that sets extraordinary businesses apart from the rest is simply this – their business culture – what their people value, what they do and how they do it.

Femi’s career as a “dynamic, insightful, and fresh customer service speaker” has been featured in interviews with international leading publications such as Wealth Magazine, Business Day, Entrepreneur Magazine and on many mainstream radio stations. In addition, his high-energy business talks and TV interviews have been flighted in over 20 countries on the continent.

His customer service talks and keynotes provide unique insights and strategies on Turning Customer Experience into A Competitive Edge, Using Service Excellence to Create Market Dominance, How to Leverage the Power of Customer Perception, Building and Sustaining A Customer-Focused Culture, Service Excellence Through Social Media, Creating A Culture of Internal Customer Service, Leadership for Service Excellence, Driving Sales Through Service, Recovery Strategies for Unhappy Customers, and his most popular presentations are:

*Be Distinct or be Extinct” | “The Power of Customer Value” | “High-Performance Culture” | “Adapt and Thrive” | “Leading the Charge” | “Maximising Customer Loyalty” | “Internal Service Excellence”.